Privacy Policy

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information (depending on how you interact with the Services, where you live, and as permitted or required by law):

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us (e.g., customer support inquiries).
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

We may collect personal information from the following sources:

• Directly from you (e.g., when you create an account, place an order, contact us, or otherwise provide personal information).
• Automatically through the Services (e.g., from your device, cookies, and similar technologies).
• From our service providers (e.g., payment processing, analytics, fulfillment and shipping partners).
• From our partners or other third parties.

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and manage your account, to arrange for shipping, to facilitate returns and exchanges, to enable you to post reviews, and to create a customized shopping experience (such as recommending products related to your purchases).

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message or postal mail, and showing online advertisements on the Services or other websites (including based on items you previously purchased or added to your cart and other activity on the Services).

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you register an account, you are responsible for keeping your credentials safe.

Communicating with You. We use your personal information to provide customer support, respond to you, deliver effective services, and maintain our business relationship.

Legal Reasons. We may use your personal information to comply with applicable law, respond to valid legal process, participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

• Shopify, vendors and service providers that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• Business and marketing partners to provide marketing services and advertise to you. These partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to opt out of targeted advertising.
• When you direct, request, or consent to our disclosure of certain information (e.g., to ship you products or through social media widgets or login integrations).
• Affiliates / corporate group (if applicable).
• Business transactions such as a merger or bankruptcy, or to comply with legal obligations and protect the Services and rights of users.

Where the policy references “opt-out” links (e.g., “You can exercise your rights to opt-out of those uses here”), those actions may be available through the Services and/or Shopify tools depending on your location.

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services.

Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

To learn more, you can review the Shopify Consumer Privacy Policy and Shopify Privacy tools, depending on your region.

The Services may provide links to websites or platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies.

We are not responsible for the privacy or security of such sites, including the accuracy or reliability of information found on those sites. Content shared on public or semi-public venues (including third-party social platforms) may be viewable by others.

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided personal information, you may contact us to request deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of individuals under 16 years of age.

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information sent to us may not be secure while in transit.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Depending on where you live, you may have some or all of the rights below. These rights are not absolute and may apply only in certain circumstances:

• Right to Access / Know — request access to personal information we hold about you.
• Right to Delete — request that we delete personal information we maintain about you.
• Right to Correct — request correction of inaccurate personal information.
• Right of Portability — request a copy of your information and, in some cases, transfer to a third party.
• Right to Opt out of Sale/Sharing for Targeted Advertising — depending on your location, you may opt out of certain advertising-related processing.
• Managing Communication Preferences — you may unsubscribe from promotional emails at any time; we may still send non-promotional emails related to your account or orders.

We may need to verify your identity before processing requests, and we will respond as required by applicable law.

To learn more about how Shopify uses your personal information, you can visit Shopify’s privacy resources.

If you have complaints about how we process your personal information, please contact us using the contact details below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

We may transfer, store and process your personal information outside the country you live in.

If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms (such as Standard Contractual Clauses), unless the transfer is to a country deemed adequate under applicable law.

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website and update the “Last updated” date as required by applicable law.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us by email at: contact@mysassyjackrussell.com

My Sassy Jack Russell
Panama City, Panama (Online Store)