Shipping policy
Thank you for shopping with mysassyjackrussell.com! All orders are fulfilled through our trusted print-on-demand partner. This means each item is custom-printed just for you and then shipped from within the United States to your address.
🛠️ Order ProcessingOnce your order is placed, it goes into production immediately — and because products are made to order, this step takes time. Production time: 📍 Typically 2–5 business days before your order is handed to the carrier. This time can vary slightly depending on order volume, holidays, or product type (e.g., hoodies may take a bit longer). 👉 Please note: This is separate from shipping time.
🚚 ShippingWe currently ship within the United States only. * Shipping time: typically 2–5 business days after production * Orders are shipped using trusted carriers such as USPS or UPS * Tracking is included with every order You’ll receive a tracking email as soon as your order ships. 📍 Alaska, Hawaii & U.S. territories may experience additional delivery time beyond these estimates. Please note: Delivery times are estimates and may vary slightly due to carrier delays, holidays, or weather conditions.
⚠️ Important Notes• Shipping rates are calculated at checkout * Because we're at our launch phase, shipping is free within USA * Orders cannot be canceled or modified once placed, as they enter production quickly. * We do not offer expedited or rush shipping at this time
🙌 Need Help?If your order is delayed, arrives damaged or incorrect, please contact us within 7 days of delivery at: 📧 contact@mysassyjackrussell.com We’ll work with you and the carrier to resolve it ASAP.
✨ Friendly ReminderBecause every item is printed just for you, we cannot accept returns or refunds for change of mind or sizing choice — but we do replace orders if there’s a printing or fulfillment error.